Shipping policy
Shipping Policy
Thank you for shopping with us! Below you’ll find everything you need to know about how we handle shipping, delivery times, and related details.
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Order Processing Time
All orders are processed within 1-3 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During high-volume periods, processing times may be slightly extended. Please pay attention to announcements on our home page for occasional store closing times during which orders & shipping will be delayed and/or halted.
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Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times are estimates and may vary depending on your location and carrier delays.
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Shipping Locations
We currently only ship to the United States, but are actively looking at expanding shipping operations. Use the contact form to request future expansion to your area!
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Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
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Delays, Lost, or Stolen Packages
We are not responsible for delays caused by carriers, weather, or incorrect shipping information provided at checkout.
If your package is lost or stolen, please contact the shipping carrier directly. If you need assistance, feel free to reach out to us and we’ll do our best to help.
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Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Any re-shipment required will be at the expense of the purchaser.
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Damaged Items
If your order arrives damaged, please contact us within 24 hours of delivery. We will work with you to resolve the issue as quickly as possible. See our return policy for more information & next steps.
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Additional Shipping Questions
If you have any questions about your order or our shipping policy, please contact us via email at jandhjapangoods@gmail.com. We are located on the East Coast, so please keep in mind, our responses may be delayed until the next day depending on when you contact us.
If you want, tell me what you sell and your typical shipping speed—I can tailor this to sound more premium, casual, or brand-specific.